Introduction
This privacy policy (“Privacy Policy”) explains how Thunderbird Freight Ltd (TFL), our subsidiaries and affiliates collect, share, and use your personal information. You’ll also find information about how you can exercise your privacy rights. By using our Services you agree to TFL using your personal information as described in this Privacy Policy. The terms “we”, “us” or “our” are each intended as reference to TFL and any terms not defined in this Privacy Policy are defined in our Terms.
Summary
We’ve summarised the key points of our Privacy Policy below.
Information we collect from you and why
Here are the broad categories of personal information that we may collect about you and the reasons why:
(a) Information that you provide voluntarily: information you send to us to in the process of ordering or requesting further information on services we provide.
(ii) Identify you when you contact us
(iii) Contact you for your views on our Services; and
(iv) Notify you of changes or updates to our Services.
Information regarding your marketing preferences so we can:
(i) send you customised marketing about our products or services.
Feedback on your views of our Services in order to:
(i) reply to your questions or queries;
(ii) Publish reviews you submit to us about our services; and
(iii) Conduct analysis and research to improve and develop our Services.
(b) Information that we collect automatically
Activity Information so we can:
(i) provide you with an improved experience;
(ii) Give you access to your Order history and preferences; and
(iii) Provide other services at your request.
Cookies and similar technologies so we can:
(i) measure and analyse the use and effectiveness of our Services;
(ii) Customise and optimise the targeting of advertising for our Services across other websites and platforms; and
(iii) Provide location services if you choose to share your geo-location.
(c) Information that we obtain from third-party sources
Analytics reports and market research surveys in order to:
(i) Measure the performance of marketing campaigns for our Services; and
(ii) Better understand your preferences so that we can customise our marketing campaigns and Services accordingly.
We process information that you provide voluntarily, information that we collect automatically and information that we obtain from third party sources in order to constantly improve our Services. Using this, we can make it even easier for you to find the services you want when you want them, no matter what device you choose to use or where you are in the world.
Who we share personal information with
We may share your personal information with the following recipients (and whenever we do, we will ensure that we have appropriate security and contractual safeguards in place to protect it):
(a) Third parties who support our Services (e.g. hauliers and shipping lines);
(d) Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations;
(e) New owners or re-organised entities in the event of a business restructuring, sale, purchase or joint venture affecting our business.
(f) Any other person provided that you have given your consent. We will never sell, distribute or otherwise share your personal information unless we have your permission.
Legal basis for processing personal information
TFL will always make sure we have a legal basis to collect and use your personal information. The legal basis we rely on will change depending on the type of information and the context in which we collect it.
Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your services as you requested them), but we may also process it where it is in our legitimate business interests to do so.
Security
TFL places great importance on protecting your information from and against unauthorised access and against unlawful processing, accidental loss, destruction and damage. We implement appropriate technical and organisational measures to safeguard such information.
Data retention
TFL will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Policy. We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws
Your data protection rights
You can access your account at any time to review and update your personal information. You can also contact us to ask us to delete your personal information, restrict its processing or request that it be ported to a third party. You also have the right to unsubscribe from the marketing communications we may send you by using the unsubscribe functionality in any marketing communication you receive from us or by amending your profile accordingly.
Links to third-party sites
Our website may, from time to time, contain links to and from third-party websites (for example, those of our partner networks, advertisers and affiliates). If you follow these links, please be aware that TFL is not responsible or liable for these third-party websites which will have their own privacy policies.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. We encourage you to periodically review this page for the latest information on our privacy practices.
How to contact us
If you have any questions or concerns about this Privacy Policy, please contact us via email
Email: info@thunderbirdfreight.com
More information
Information we collect from you and why
The personal information that we may collect about you broadly falls into the following categories:
(a) Information that you provide voluntarily
For certain parts of our Services we may ask you to provide personal information voluntarily.
For instance:
– Registration information: When you send us a new job we collect information about you including your name, address, telephone number, email address.
– Transaction information: We collect information relating to your jobs, including payment information (e.g. your bank details). We also collect delivery details (e.g. your physical address) to fulfil each job.
Feedback: When you post messages and reviews of the Services or you contact us, for example with a question, problem or comment, we collect information about you including your name and the content of your query.
(b) Information that we collect automatically
When you access our Services, we may collect certain information automatically from your device. In some countries, including countries in Europe, this information may be considered personal information under applicable data protection laws.
For instance:
– Activity information: We collect information about your usage of the Services and information about you from the content you create and the notifications or messages you post or send as well as what you search for, look at and engage with.
– Cookies and similar technologies: We may use cookies and similar tracking technology to collect and use personal information about you (e.g. your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the Services), including to facilitate interest-based advertising.
(c) Information that we obtain from third party sources.
From time to time, we may receive personal information from third party sources, including other agents, but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us.
Our use of collected information
Examples of how we may use this information include:
(a) Information that you provide voluntarily
Registration information
The registration information you provide when you create a TFL account allows us to give you access to the Services and to supply them to you under our Terms. We also use this information to authenticate your access to the Services, to contact you for your views and to notify you of important changes or updates to our Services.
Transaction information
Your transaction information will allow us to process your job and send you an accurate bill. It also helps us contact you where necessary.
TFL may contact you by email, phone or SMS to give you status updates or other information or to resolve problems with your account or job.
We may also analyse information on completed jobs on the basis of data matching or statistical analysis so that we can administer, support, improve and develop our business and Services. Our analyses also help us detect and prevent fraud or other illegal activities or acts prohibited by our Terms or any policies applicable to the Services.
Information regarding your marketing preferences
TFL may market to you, where permitted by law, by post, email, telephone, mobile (i.e. SMS, in-app messaging and push notification) about our products or Services.
Where you have given your consent, we may share your information with third parties (e.g. other companies) so that they can tell you about goods or services which may interest you.
If you don’t want us to use your data in this way or generally change your mind about receiving any form of marketing communications, you can contact us with an instruction to remove you from our records.
Feedback and reviews
If you give us feedback we will use it to reply to your questions or queries, to provide customer support and resolve any problems with your jobs or with the Services. We will also analyse your feedback to improve and develop our Services and in order to enhance your experience.
(b) Information that we collect automatically
When you access our Services, we may collect certain information automatically from your device such as your IP address, MAC address or device ID. In some countries, including in Europe, this information may be considered personal information under applicable data protection laws.
Activity Information
We may analyse your buying habits and how you interact with our Services so that we can suggest options from other suppliers we think you would like to try. If you choose to share your geo-location with us, we may use this information to show you content that is local to you; this information will also help smooth the effective and speedy delivery of your job.
Who we share personal information with
In delivering the Services to you, depending on the circumstances, we may share your personal information with the following entities:
(a) Hauliers and/or couriers so that they can process and deliver goods to you.
(b) Companies and affiliates either now or at any time in the future that act for us and process your personal information for the purposes set out in this Privacy Policy.
(c) Third parties who undertake various activities to promote and support our Services. This includes offshore customer support agents, website and application support and hosting providers.
(d) As mentioned above, we may also share information with third parties (for example, the shipping and logistics sectors) so that they can contact you about goods or services which may interest you. We will only share your information with these third parties where you have given your consent. If you don’t want us to use your personal information in this way or generally change your mind about receiving any form of marketing communications, you can contact us with a request to remove your details from our systems.
(e) If any part of our business enters into a joint venture, purchases another business or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, or new business partners or owners or their agents and advisors. In these circumstances we will always inform the relevant entities that they must only use your personal information for the purposes disclosed in this Privacy Policy.
(f) Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary
(i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
(g) Any other person provided that you have given your consent to the disclosure. We will not sell, distribute or lease your personal information unless we have your permission or are required by law to do so.
Legal basis for processing personal information
Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it.
Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your Order when you want it). However we will also use your personal information where it is in our legitimate business interests to do so (but only if our interests are not overridden by your data protection interests or your fundamental legal rights and freedoms). In some cases, we may have a legal obligation to collect personal information from you (e.g. in the event of legal proceedings) or we might need to process it or share it with others to “protect your vital interests” (this is legal speak for saving your life) or those of another person (e.g. in a case where another person’s life is in danger).
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (and we’ll also explain the possible consequences of you not providing it).
Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
Data retention
TFL will retain your personal information where we have an ongoing legitimate business need to do so (for example, while you hold an account with us or to enable us to meet our legal, tax or accounting obligations).
If you object to us processing certain categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes.
Your data protection rights
TFL respects your privacy and data protection rights. Below is a summary of your rights in respect of the personal information of yours which TFL handles:
– TFL will allow you to access, review or update your personal information at any time. If you wish to request deletion of your personal information, you can do so by contacting us using the contact details provided under the “How to contact us” heading below.
– You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
– You have the right to opt-out of receiving marketing communications we send you at any time. You can exercise this right by using the unsubscribe functionality in the communication you receive or by amending your profile accordingly.
– Similarly, if we collect and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
– You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.
How to contact us
If you have any questions or concerns about this Privacy Policy, please contact our Privacy team:
By email at: info@thunderbirdfreight.com
By writing to us at:
Thunderbird Freight Ltd
Woodland Place
Hurricane Way
Wickford Business Park
Essex
SS11 8YB
